Case studies

Secure hosting improves on-line sales for national retailer


Client.  Our client is a well-established, leading Australian retailer that services customers via both a popular on-line shop front, as well as via more than 60 physical store. A secure and robust on-line presence is a key aspect of our client’s business, since it provides an avenue for on-line sales, marketing and advertising.

Business challenge. Our client needed a scalable, secure and manageable on-line e-commerce environment to be developed within tight time and cost constraints. A previous national provider had failed to deliver the goods, so the pressure was well and truly on for DotSec to succeed!

Solution. DotSec designed and deployed a secure, highly available and scalable hosting infrastructure over Amazon Web Services (AWS).  DotSec continues to manage the infrastructure, supporting ongoing monitoring, alerting, patch-management, maintenance and regular site upgrades.

Results. The project was a resounding success and the performance, manageability and security of the site exceeded our client’s expectations. Our client continues to enjoy an incident and hassle-free Internet presence that is managed and maintained by Australian secure-hosting specialists. Site visits have increased significantly, site reliability is now a reality, and on-line sales have greatly exceeded any previous highs.

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International service provider improves information security practices to attain IRAP compliance

Client: Our client is an international service-provider to governments in Australia and overseas. In order to be able to provide services to the Australian federal government, our client needed to comply with the Australian government’s requirements for protective security and standardised information security practices. These requirements were defined within the Australian government’s IRAP framework.

Business Challenge: Guide the development an IRAP-compliant information security management practice (including policies, procedures and infrastructure) for a multinational service-provider, on a tight schedule and fixed budget, and without interruption to the client’s national business-as-usual activities.

Solution: The business engaged DotSec as IRAP compliance specialists to prioritise, plan and guide the implementation of a complex set of information security controls.

Results: DotSec’s program of work was successful and our client has met their compliance requirements to date. Our client continues to grow their business by successfully bidding for further Australian Government contracts that require IRAP compliance.

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Superannuation business gains operational visibility and proactive monitoring

Client: Our client is an award-winning, top-10 Australian superannuation company with a focus on providing leading and innovative on-line services for its personal and business customers. The business relies heavily on its information processing infrastructure, which is constantly evolving in order to support new and innovative business models, and which needs to remain secure, lean and responsive.

Business Challenge: Improve efficiency and reduce ongoing costs by gaining an improved understanding of, and additional insights into, various business operations.

Solution: Deploy Splunk and integrate it with a range of core services, so as to gain a holistic view of the entire business.

Results: Greater efficiency and reduced issue-resolution time, greater ability to identify and address process and technology issues, before they escalate.

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National government regulator gains fully-managed, secure, cloud-hosted services

Client: Our client is a federal government industry regulator that is responsible for administering laws and providing a comprehensive range of services under a consistent regulatory framework.

Business Challenge: Establish a secure on-line presence within an aggressive time- frame, and ensure that the new system is properly secured and professionally managed, on a fixed-price budget.


Solution: Employ secure cloud-services professionals who bring expertise in the areas of secure cloud-hosting, dev-ops and managed, secure services.


Results: Our client continues to enjoy an incident and hassle-free Internet presence, on a fixed-price budget, nearly three years after the service was originally deployed.

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